GAO to Federal Communications Commission: Do your line better

The Government Accountability Office, “the investigative branch of Congress,” has found, after a recent audit, that the Federal Communications Commission has been shirking on their mission to protect consumers and regulate the US radio ecosystem. Citing a study of 1,one C radio subscribers in the US, the Government Accounting Office says that the Federal Communications Commission isn’t keeping up with consumer concerns regarding “truth-in-charge” practices, client overhaul, and early termination fees.

Part of the problem, it seems, is that the Federal Communications Commission hasn’t really enforced radio billing regulations and that consumers are largely unaware of the approves_fcc_nominee.html’ title=’Senate panel approves FCC nominee’>FCC’s charge process. The GAO further dings the Federal Communications Commission for its inability to track and analyze complaints. The investigating also found that the FCC has been lax in enforcing radio billing rules that require carriers to make monthly cellphone bills easier to digest.

“The FCC tin — and must — do more to shuffle sure consumer concerns are resolved by radio carriers and oversee the radio industry with a greater centering on consumer protection,” Senate Commerce Committee Chairman John Jay John D. Rockefeller, who requested that the GAO looking into these matters. “It is meter for the agency to takings real action to bettor protect radio consumers.”

The Federal Communications Commission responded to the Government Accounting Office with a statement saying that the regulatory body is in the thick of a “sweeping follow-up of the wireless market” and is wellspring on its way to shoring up its consumer tribute policies.

[Via: MobileBurn]