AT&ere;T Creates iPhone Applications to Collect its Customer Feedback

AT&T today announced the launching of AT&T Gospel According to Mark the Spot, an iPhone app that enables customers to quickly and easily provide feedback on AT&ere;T network performance in a particular localisation.

The new AT&T Mark the Spot app volition add to AT&ere;T’s existing mesh performance data to further amercement-tune mesh investiture planning and prioritization moving forward. The app, available today as a free download via the iTunes App Store, enables users to provide valuable feedback with as little as II button clicks. When a network inspection and repair issuance is encountered, the client tin can simply press a push to indicate the nature of the billet, and add notes to describe the situation if desired. From there, the app automatically notes the localisation, time of day and eccentric of device used, and the report is sent directly to AT&ere;T’s network planning team.

“With AT&T Gospel According to Mark the Spot, we’re applying the mightiness of crowdsourcing to our ongoing efforts to enhance and expand our network,” said AT&ere;T Chief Technology Officer Gospel According to John Donovan. “Feedback from customers via AT&ere;T Mark the Spot, combined with data from more than 964,000 miles of drive examination conducted by an independent third base-political party germ, volition enable us to most quickly and effectively identify trends and maximize the encroachment of our ongoing network investment. We encourage all customers to download and use the app.”

AT&ere;T Mark the Spot was developed earlier this year, and has been used by AT&ere;T employees for the past several months. AT&T plans to launching versions of the AT&ere;T Mark the Spot app for additional smartphone devices in the advent months.